WATER:
General Policy states that all service requests that involve the transfer or manipulation of monies (either deposits, payments, name change, etc.) must be made in writing. This is for the protection of the customer, as well as for the City of Forest Hill.
Back to New Residents page
New Deposits- Residential deposit amount is $80.00; Commercial deposit amount is $100.00.
Each active account with the City of Forest Hill must have a separate deposit on file. Applications for a new account/deposit must be made in person at City Hall and must be paid prior to service connection. Please bring a lease agreement or mortgage paperwork, a valid state issued ID card. Deposit cards are not allowed to be either mailed or faxed to applicants. For same day service, deposits must be paid no later than 3:00PM; service connections are done Monday-Friday (excluding holidays) between 3:30PM to 5:00PM and someone must be present to turn on.
Termination (Final Out) Requests- Termination requests must be made in writing. They cannot be done over the phone. A form is available at City Hall. You can also fax (817-568-3049) or email your request to orueda@foresthilltx.org. Please make sure you call the office within the same day to verify that the request has been received. Request must include the date of termination, a forwarding address and a signature. Final out request will not be accepted over the telephone. Accounts will continue to be billed for minimum services until termination request has been received.
Account transfers and name changes will need to be made in our office in order for us to have the right information.
For Transfers, you will need to pay off the balance of the previous account before we can turn on services at the other residence.
For name changes, we need a written request and the information on the person that is being changed to, such as drivers license. The customer should be aware that when a name change is in process, the deposit is being given to the new customer while the new customer is assuming responsibility for any and all outstanding amounts owed on the account.
Payment Due Date- Utility service bills are due as follows:
Cycle 1-North side of City: due on the 10th of each month. Cycle 2-South side of City: due on the 25th of each month
Penalty charges- In the event that the consumer fails to pay his/her bill by the due date, a late charge of 10% of the total bill will be charged on the 11th day after the due date.
Disconnection per non-payment- In the event of the bill not being paid by the due date, the City has the right to disconnect services. Termination is done the 3rd week of the month, regardless of what day the first day of the month should fall. As a courtesy, we will send you a red notice to advise of the account being on termination status. While we make every attempt to make sure every one receives these tags, we can’t guarantee reception due to circumstances beyond our control, such as inclement weather, other doors being used, out of town and children playing with them. If you are going to be out of town during that time, please contact our office to make the necessary arrangements at 817-568-3030.
The termination process starts on Tuesday, by hanging the red notices. Payment is due by Wednesday at 5:00PM in our office. Payments that are not in the office by 5:00PM that Wednesday will count as late, therefore they will be on the termination list for the next day. Thursday, all accounts that are on the final termination list will be turned off and terminated. All accounts on that list must pay the total balance due, along with a $20.00 processing fee, whether the services are turned off or not. The Utility Billing Department is committed to restore the services on all accounts paid, provided that it is paid by 5:00PM at the lobby counter on that Thursday and Friday. After that week, the services will be restored between the hours of 3:30PM and 5:00PM.
::